Our Staff
Illiana Moreno
Marketing/ Patient Care Success Team
Values that drive me are loyalty, accountability, optimism, and respect
Favorite Quote:
“The lone wolf dies, but the pack survives”
-GOT
My role at Avila Physical Therapy is to help create an image for the company. The patient experience is vital, from start to finish, and my goal is to make it meaningful. My idea is to have patients feel cared for and understood from the minute they click on our page or call us, to the minute they walk out our door.
I want to make sure that patients understand what we do and what we provide. I want to make sure they are comfortable with coming to us for the help they need. The first voice they hear when they call is important and I want to make it as personable as possible.
I am the first fully remote team member of Avila PT, so I like being able to assist the clinic and patients at any of time of day and at any place (with a good wifi signal, of course). I like that Avila PT opened up the door for future remote opportunities for the company and offers a learning experience to staff members on how to adapt to the big presence of technology that our world is transitioning to.
What is Illiana reading and listening to?
- Fire and Blood (Book)
- Full Send (Podcast)
- Vulnerable with Christy Carlson
- Romano (Podcast)
When I’m not working, my life revolves around being a mother to my son. We are two peas in a pod and create memories every single day. Living in Austin, we find the best shops, restaurants, and outdoor activities to keep us going. On the other hand, I will never turn down a cozy blanket and a good rom-com on the couch.